Help & Policies

Cancellation, Replacement & Refund Policy

Last updated 30 September 2026

The short version

  • Cancel free any time before your order is dispatched.
  • Damaged, leaking, wrong or missing item? We replace it free — tell us within 7 days of delivery.
  • Skincare can’t be resold once opened, so we don’t take back opened products or change-of-mind returns.
  • Refunds go back to your original payment method.

Cancelling an order

You can cancel free of charge until your order is dispatched. Message us on WhatsApp +91 90352 67961 or email nuxicosmeceutics@gmail.com with your order number. If you paid online, we refund the full amount, shipping included. Cash-on-delivery orders are simply cancelled.

Once an order has been dispatched it can no longer be cancelled.

Refused or undelivered parcels

If a prepaid parcel is refused at delivery, or comes back because it couldn’t be delivered, we refund it once it reaches us — minus the shipping we paid to send it and to have it returned. If the failed delivery was our courier’s fault, we refund in full.

Replacements: what’s covered

We replace a product free of charge, shipping included, if it arrives:

  • damaged in transit, or leaking;
  • as the wrong product; or
  • missing from your order.

Tell us within 7 days of delivery. Send your order number with photos of the product, the outer box and the shipping label to WhatsApp +91 90352 67961 or nuxicosmeceutics@gmail.com — an unboxing video helps. Once we have confirmed the problem, the replacement is dispatched, usually within 2 working days. You don’t need to send the damaged item back unless we ask.

If the product is out of stock, we refund that item instead.

What isn’t covered

  • Opened or used products returned for a change of mind — skincare and haircare can’t be resold once opened.
  • A product that doesn’t suit your skin or hair. Please patch-test first (see the Terms) and stop using anything that irritates.
  • Requests made more than 7 days after delivery.
  • Damage caused after delivery, or by use other than as directed.
  • Products bought anywhere other than nuxi.in or our authorised retailers.

Free gifts are replaced if they arrive damaged, but can’t be exchanged for cash.

How refunds are paid

Refunds apply only in the cases above: an order cancelled before dispatch, a refused or undelivered prepaid parcel, or an item we cannot replace. We start the refund within 2 working days of approving it. It goes back to the original payment method, and your bank or card issuer usually takes 5 to 7 working days to show it. For cash-on-delivery orders we refund by UPI or bank transfer to details you send us.

Need help?

WhatsApp +91 90352 67961 or nuxicosmeceutics@gmail.com. Customer care hours: [Customer care hours].